Plenty of Microsoft’s devices work wonderfully, but for those that don’t, the company is now trying to do the right thing. The so-called “Flickergate” has been yet another knock against the Surface line, which has been targeted by Consumer Reports for showing poor reliability over the years. Replacement devices are refurbished - not brand new - Surface Pro 4s.
Surface pro 4 screen flicker install#
Some customers have already paid for a screen replacement to stop the flickering since the problem typically arises when a machine is out of warranty Microsoft says they’ll be “offered a refund.” The company notes that this three-year coverage doesn’t extend to other problems your Surface Pro might experience outside the warranty period it only applies to the screen issue. Surface Pro 4 users that are seeing a screen flicker must first install the latest Surface and Windows updates to ensure that this isn't the cause of the flickering, Microsoft said. You know something’s wrong when users are freezing their gadgets to fix an issue. If it is just a flickering issue, try to boot to UEFI and see if the issue is present there. Back in February, Microsoft said it was closely monitoring the situation, and the company came to the conclusion that there’s no convenient fix. We are customers of Microsoft who have invested 1500+ on new Surface Pro devices which have developed screen flickering, rendering the devices unusable. The annoying flickering has been well-documented on Microsoft’s support forums, with some users taking drastic steps like putting their Surface Pro 4 in a freezer to temporarily fix the issue.
Surface pro 4 screen flicker driver#
“We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update,” the company said on its support page with details on the program. Many owners of Microsoft’s Surface Pro 4 tablet computer came across a disappointing glitch where the screen would begin to flicker uncontrollably, making the machine difficult or impossible to use. Any Surface Pro 4 units experiencing the problem will be covered for up to three years from the time of original purchase. Microsoft is formally launching a replacement program for Surface Pro 4 devices affected by screen flickering.